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Cancellation and Refund Policy
This policy sets out the terms for withdrawal, cancellation, refunds and postponement for all programs, courses and bundles registered through the Maalem Fitness Training Institute website, regardless of the payment method, including installment payments via Tabby and Tamara. By completing registration, the trainee acknowledges having read and accepted this policy.
24 hoursDeadline to request withdrawal before the course starts
SAR 500Administrative fee deducted for installments or platform access
7 – 14 business daysTime to return the amount after the request is approved
1Withdrawal and Registration Cancellation by the Trainee
- Withdrawal requests must be submitted at least 24 hours before the course start date, stating the reasons for withdrawal.
- Once the request is approved, the amount paid is refunded, minus a non-refundable administrative fee of SAR 500 in either of the following cases:
- If payment was made in installments (via Tabby, Tamara or direct installments from the institute).
- If the trainee has accessed the course platform containing the course’s academic content, regardless of the payment method.
Withdrawal is not accepted and no amount is refunded in the following cases:
- Any course that the institute has already started.
- Withdrawal requests submitted less than 24 hours before the course start date.
- Recorded courses whose fees are stated at registration to be non-refundable.
- Partial attendance or non-attendance.
2Cancellation by the Institute
The institute may cancel a program in the following cases:
- The minimum number of trainees is not reached.
- Emergency circumstances beyond our control.
- An administrative or technical issue that prevents delivering the program at an appropriate quality.
In these cases, the trainee may choose between:
- A full refund within 7 to 14 business days.
- Transferring the amount to an alternative course, paying any difference.
3Installment Payment via Tabby and Tamara
- Installments via Tabby or Tamara are an agreement between the trainee and the installment company; installment dates and any late fees are subject to the company’s terms.
- Once a refund request is approved, the refund is processed directly through Tabby or Tamara: remaining installments are cancelled or reduced by the refunded amount, and what the trainee has paid is returned to the original payment method according to the installment company’s procedures.
- The administrative fee (SAR 500) is deducted from the refunded amount, since payment was made in installments.
4Direct Installment Plans from the Institute
- Direct installments are available for some programs according to an announced plan.
- The full amount must be paid within the specified period, with strict adherence to payment dates.
- A delay of more than 7 days results in the account being temporarily frozen, and content cannot be accessed until payment is made.
- Continued delay results in cancellation of the subscription without a refund.
- Unpaid installments are legally due, and the institute reserves the right to claim them through legal channels.
5Refund Request Procedure
- Requests are submitted via the official email info@maalemsport.com, including: name, course name, order number and reason for withdrawal.
- Refunds are made to the same payment method within 7 to 14 business days of the request being approved.
- Payment gateway fees are non-refundable for card payments.
- The institute is not responsible for any delay by the bank or the installment company.
6Postponement Policy
- Before the program starts: Postponement may be requested only once, for a maximum of 4 months.
- After the program starts: Postponement may be requested once before half of the program duration has passed; postponement is not permitted after 70% of the program has been completed.
- For medical reasons, an official medical report is required.
- If the postponement exceeds 4 months, the registration is considered cancelled without a refund.
- If there is a price difference after postponement, 50% of the difference must be paid.
7Trainee Absence
- Absence without official notice is considered voluntary withdrawal and does not entitle the trainee to compensation or a refund.
- Payments cannot be suspended during the program, and absence or withdrawal does not exempt the trainee from payments due.
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