Privacy Policy

1. Data we collect

Data you provide: Your name, email and mobile number when you create an account or register for a course, billing details (city and district), and your messages through the contact form or WhatsApp.

Study data: Your progress in lectures, test and assessment results, and the certificates issued to you.

Payment data: Payment is made via Tabby and Tamara or by transfer and direct payment. The website does not receive or store bank card numbers; they are processed directly by the payment provider.

Automatically collected data: Device and browser type, the pages you visit, and the source of your visit (such as Google search, an ad or Instagram), through cookies and the measurement tools described below.

2. Measurement and advertising tools we use

Google Analytics and Google Tag Manager: To understand the number of visitors, their sources and the most used pages. We use the Google Signals feature, which provides aggregated statistics on age groups and interests of Google users who have enabled ad personalization.

Google Ads and Meta Pixel (Facebook and Instagram): To measure the results of our ads and show the institute's ads to people who visited the website or who have similar interests.

Microsoft Clarity: To understand how pages are used (click and scroll positions and anonymous recordings of page browsing) so we can improve the website. Sensitive fields such as passwords and payment details are masked.

We don't use these tools to identify visitors who haven't registered on the website. You can block or delete cookies in your browser settings, and turn off personalized ads from Google Ad Settings وMeta ad preferences, and turn off Google Analytics using the opt-out add-on.

3. How we use your data

To create your account, enroll you in courses, issue invoices and certificates, contact you about your course and order, answer your questions, improve the website and programs, and measure ad effectiveness.

4. Data sharing

We don't sell your data. We share it only as needed with the service providers that run the website: payment providers (Tabby and Tamara), the hosting and email provider, the video streaming provider, and the measurement and advertising tools listed above, or when requested by a competent official authority. Some of this data may be processed on servers outside the Kingdom by these providers.

5. Retention period

We keep your account data and certificates for as long as the account exists, because certificates need to be verifiable later. Measurement data is kept for no more than 14 months in the measurement tools.

6. Your rights

You have the right to request access to your data, its correction or its deletion (subject to what must be kept by law, such as invoices and issued certificates), or to withdraw your consent to marketing communications. Send your request through the contact details below and we'll respond as soon as possible.

7. Data protection

The website runs on an encrypted connection (HTTPS), and access to the control panel is restricted to the institute's administrators.

8. Contact us

For any question about your privacy or to exercise one of your rights: email info@maalemsport.com, or WhatsApp 0506798546. Maalem Fitness Training Institute, Jeddah, Saudi Arabia.

9. Policy updates

We may update this policy when tools or regulations change, and we'll publish the new date at the top of the page.